About TutorHelpMe
TutorHelpMe Limited (“TutorHelpMe”, “we”, “us” or “our”) provides online tutoring, educational assessments and related support services.
TutorHelpMe Limited is the controller responsible for the personal information described in this Privacy Policy.
Company name: TutorHelpMe Limited
Company number: 15422195
Registered office: Brierfield Town Hall, Colne Road, Brierfield, Nelson, United Kingdom, BB9 5RH
Email: info@tutorhelpme.co.uk
Telephone: 0333 090 0080
This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights available to you under UK data-protection law.
Information We Collect
Depending on how you contact or use TutorHelpMe, we may collect:
• Parent or guardian name.
• Email address.
• Telephone and WhatsApp number.
• The child’s name, age, school year or educational level.
• Subjects, examination boards, current grades, pathways, learning requirements and availability.
• Assessment, lesson, attendance and progress information.
• Enquiries and communications sent by telephone, WhatsApp, email, website forms, social media or Meta Instant Forms.
• Payment, billing and transaction information.
• Website information, including IP address, browser, device, pages visited and interactions with our website.
• Marketing preferences and records of consent or objections.
• Information required for safeguarding, complaints or legal purposes.
Please do not provide information that is not necessary for us to respond to your enquiry or deliver our services.
Information About Children
Our tutoring services are provided to children, but enquiries and bookings should normally be made by a parent or legal guardian.
Parents and guardians should only provide information about a child that is necessary for arranging an assessment, selecting an appropriate tutor and delivering tutoring services.
We take additional care when handling children’s information and limit access to people who require it to perform their duties.
How We Collect Information
We may collect information:
• Directly from you through our website, telephone, email or WhatsApp.
• Through Facebook or Instagram Instant Forms and advertisements.
• During assessments, tutoring sessions and customer-support communications.
• From tutors, staff members or service providers involved in delivering our services.
• Automatically when you use our website, subject to applicable cookie choices.
Why We Use Your Information
We may use personal information to:
• Respond to enquiries.
• Arrange and follow up on free assessments.
• Understand a child’s educational needs.
• Recommend an appropriate tutor, subject or learning pathway.
• Create and manage customer and student records.
• Schedule and deliver tutoring sessions.
• Communicate about assessments, lessons, attendance, progress and payments.
• Process payments and maintain financial records.
• Provide customer service and handle complaints.
• Protect students, tutors, staff and our services.
• Prevent fraud, misuse and security incidents.
• Improve our website and services.
• Meet our legal, regulatory, accounting and safeguarding obligations.
• Send marketing communications where we have a lawful basis to do so.
We will not sell personal information.
Our Lawful Bases
Depending on the purpose, we rely on one or more of the following lawful bases:
• Steps before entering a contract or performance of a contract: To respond to an assessment or tutoring request and provide tutoring services.
• Legitimate interests: To operate and improve our business, provide customer support, keep appropriate records, prevent fraud and understand service performance, provided these interests do not override your rights.
• Legal obligation: To meet accounting, tax, safeguarding and other legal requirements.
• Consent: Where consent is legally required, including certain marketing communications and non-essential cookies. Consent can be withdrawn at any time.
Contacting someone by telephone, WhatsApp or email specifically to arrange or follow up on an assessment they requested is part of responding to their enquiry.
We will not treat an assessment enquiry as unlimited permission to send unrelated marketing. Where separate marketing consent is required, we will request it clearly.
Meta Lead Advertisements
If you submit information through a Facebook or Instagram Instant Form, Meta initially collects the information and passes it to TutorHelpMe.
Meta processes information under its own privacy policies. Once TutorHelpMe receives the lead information, we use it according to this Privacy Policy to respond to the enquiry, arrange the assessment and follow up appropriately.
Who We Share Information With
Where necessary, information may be shared with:
• Authorised TutorHelpMe employees, administrators and tutors.
• Customer relationship management and communication providers.
• Meta, WhatsApp and other social-media or communication platforms.
• Online classroom, scheduling and tutoring-platform providers.
• Website hosting, analytics, security and technical-support providers.
• Payment processors, banks, accountants and professional advisers.
• Regulators, courts, law-enforcement bodies or other authorities where legally required.
• A buyer or successor if TutorHelpMe undergoes a genuine business sale, restructuring or transfer.
Service providers may only use information for the services they provide to us and must protect it appropriately.
International Transfers
Some technology, communication and service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used. These may include UK adequacy regulations, approved contractual protections or another legally recognised transfer mechanism.
How Long We Retain Information
We keep personal information only for as long as reasonably necessary:
• Enquiries that do not become customers will normally be retained for up to 12 months after the last meaningful contact.
• Customer, student and tutoring records will normally be retained while services are provided and for up to six years afterwards where required for legal, contractual or record-keeping purposes.
• Financial and transaction records will normally be retained for six years in accordance with applicable requirements.
• Marketing records will be retained until consent is withdrawn or an objection is received.
• We may retain limited suppression information to ensure that a person who has opted out is not contacted again.
• Information connected with safeguarding, disputes or legal claims may be retained for longer where reasonably necessary or legally required.
We may securely delete or anonymise information when it is no longer required.
Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access is limited to authorised people who require the information for their work. However, no internet or storage system can be guaranteed to be completely secure.
Your Rights
Depending on the circumstances, you may have the right to:
• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information.
• Ask us to restrict how information is used.
• Object to certain uses, including direct marketing.
• Request the transfer of information in certain circumstances.
• Withdraw consent where processing is based on consent.
• Complain about how we use your information.
To exercise your rights, contact info@tutorhelpme.co.uk. We may need to verify your identity before completing a request.
You also have the right to complain to the Information Commissioner’s Office:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
We would appreciate the opportunity to address your concern first, but you are not required to contact us before approaching the ICO.
Marketing Communications
You can ask us to stop sending marketing communications at any time by:
• Using the unsubscribe option provided.
• Replying and asking us to stop.
• Emailing info@tutorhelpme.co.uk.
Stopping marketing messages will not prevent us from sending necessary communications about an assessment, booking, lesson, payment or existing service.
Cookies and Website Analytics
Our website may use essential cookies required for security and functionality.
Analytics, advertising or other non-essential cookies should only be used in accordance with the choices available through our cookie banner. Further information should be provided in our Cookie Policy or cookie settings.
Automated Decision-Making
TutorHelpMe does not currently make decisions that produce legal or similarly significant effects solely through automated processing.
We may use systems to organise enquiries or help staff prioritise responses, but appropriate human involvement remains part of the process.
External Links
Our website may contain links to third-party websites or platforms. Those organisations are responsible for their own privacy practices, and we recommend reviewing their privacy information.
Changes to This Policy
We may update this Privacy Policy when our services, providers or legal obligations change.
The latest version will be published on this page with an updated date.
Contact Us
For privacy questions, requests or complaints, contact:
TutorHelpMe Limited
Brierfield Town Hall
Colne Road
Brierfield
Nelson
United Kingdom
BB9 5RH
Email: info@tutorhelpme.co.uk
Telephone: 0333 090 0080